Switched from Support to Business Analyst after 4 years — how the interviews went

Career switchers — this one's for you. The hardest part was convincing them my support experience was relevant.

They grilled me on requirement gathering, writing user stories, and a case study: "how would you improve our onboarding flow?" I used my real support tickets as evidence of understanding user pain points.

Lesson: frame your past experience in the language of the new role. Don't apologise for the switch — own it.